Overview

Whether you’re new to the mortgage industry or a seasoned veteran, navigating compliance is no easy task. Since the introduction of the Dodd-Frank Wall Street Reform Act of 2010 and the creation of the Consumer Financial Protection Bureau (CFPB), the regulatory landscape has continued to evolve. With changing laws, new regulations, and heightened scrutiny, staying compliant is more challenging and important than ever.

A Real-Life Compliance Issue

Imagine this:
A loan officer takes several applications home and leaves them in his car. His 18-year-old son discovers the files, filled with sensitive personal information—income details, Social Security numbers—and uses them to apply for credit cards. Months later, loans are denied due to excessive inquiries and new accounts. After investigation, both father and son are arrested. The father leaves the mortgage company, but the broker is held responsible for failing to properly train his employee—resulting in fines and license restrictions.

A Real-Life Audit Scenario

A DRE auditor visits your office. After meeting senior leadership, she requests to see training records from Human Resources. Having certificates of completion for training courses demonstrates your company’s diligence. As a result, the company is protected—individuals are held accountable, not your business.

But remember:
One complaint submitted online can trigger a full-scale audit. If you’re unprepared, you could face fines and only a short window to implement corrective actions—before the next audit verifies whether you’ve made the necessary changes.

Reality Check for Mortgage Brokers

As a mortgage broker of record, your company is accountable for the actions of your employees—and even the vendors you use. Being prepared isn’t optional; it’s critical for protecting your business and ensuring long-term success.

Outdated procedures could be your downfall. If your last policy update was three years ago but the violation happened three months ago, your compliance efforts won’t pass muster.

An Affordable Solution

Our Compliance Bootcamp is a fast, effective way to educate your team. Delivered in an easy-to-read eBook format, it gives your staff the foundational knowledge they need—and serves as a stepping stone to our comprehensive Policy Library and advanced training modules.

What You’ll Learn

Consumer Financial Protection Bureau (CFPB)

• Equal Credit Opportunity Act (ECOA – Regulation B)
• Home Mortgage Disclosure Act (HMDA – Regulation C)
• Truth-In-Lending Act (TILA)
• Mortgage Disclosure Improvement Act (MDIA)
• Fair Lending Practices
• Fair Credit Reporting Act (FCRA)
• Fair Housing Act (FHA)
• Fair and Accurate Credit Transactions Act (FACTA)
• Home Ownership and Equity Protection Act (HOEPA)
• Real Estate Settlement Procedures Act (RESPA)
• USA Patriot Act
• Secure and Fair Enforcement for Mortgage Licensing Act (S.A.F.E. Act)
• Identity Theft Protection Program (ITPP)

Financial Crimes Enforcement Network (FinCEN)

• Anti-Money Laundering (AML)
• Red Flag Policy
• Customer Identification Program (CIP)
• Elder and Dependent Adult Financial Abuse
• Suspicious Activity Reporting (SARs)

Department of Financial Protection & Innovation (DFPI)

• California Consumer Protection Act
• California Residential Mortgage Lending Act (CRMLA)
• Social Media & Marketing Compliance
• Regulation Guidance

Final Thoughts

Compliance isn’t optional—it’s a necessity.
Whether you’re facing an audit or proactively preparing your team, proper training can protect your company from costly mistakes and legal consequences. Start with our Compliance Bootcamp and ensure your staff understands what’s at stake.

• Instant Digital Access
• Built for Loan Officers, Processors, & Compliance Teams
• Get Your Business Audit-Ready

In today’s regulatory environment, you’re not only responsible for your own compliance—you’re also accountable for the vendors you work with. From credit reporting agencies to loan processors and tech platforms, mortgage vendor management is now a critical piece of staying compliant and audit-ready.

At Zoom Mortgage Compliance, we help mortgage professionals take the guesswork out of vendor oversight. Our solutions are designed to protect your business while keeping you compliant with state and federal regulations.

Click here to explore our full suite of mortgage compliance services